CALL 1-800-715-0979 TO PLACE AN ORDER

TERMS AND CONDITIONS

 

ORDERS

Orders may be placed online via our website at www.luxekeyelements.com

Our on line shopping hours are open 24 / 7 and can be placed at any time.

Our hours of business are 10: am to 5: pm Standard pacific time.

If orders are placed after our closing hours they will be confirmed the next business day by our sales representative via an email order confirmation.

Luxe Key Elements reserves the right to cancel orders or refuse sales placed by a customer who violates any of the sites conditions, or as otherwise determined by Luxe key Elements.

 

FULFILLMENT OF ORDERS

All keys are custom made to order which are custom cast and hand finished by our Jewelers and made in the USA.

We require full payment in advance to process your custom order.

Orders take about 4 to 6 weeks to produce and ship.

Monogramed orders may take longer.

If you should need your order sooner, we may be able to put a rush on your order for an additional fee of $85. Please note your request in our comments section when ordering. A sales representative will let you know if the rush has been approved and your credit card will be charged accordingly.

It is possible that your order may be completed before the allotted time window.

Orders are shipped as soon as they are complete. All customers receive an email confirmation that your order has been shipped.

Please note that orders placed during the holidays or when there is a high volume of orders may possibly take longer than the allotted time window. Our sales representative will notify the customer via email in this case.

 

SHIPPING

Luxe Key Elements offers flat rate shipping. A signature is required by our company for any order of $700 or more.

Please be aware that Luxe Key Elements is not liable for lost shipments when tracking shows as being delivered. We are also not responsible for any delayed delivery of packages in which the customer is not available for signature upon arrival, or any unpredictable weather or technical issue with the shipping company. If the package is sent back to our company for any of these reasons customer will be charged a re-shipment fee to resend the order.

 

FEDEX GROUND

We offer free shipping for all ground packages shipped in the USA .

This excludes Hawaii, Alaska, and Puerto Rico.

2ND DAY AIR is $30.

FEDEX OVERNIGHT is $35.

FEDEX INTERNATIONAL is $80.

All Fedex International shipments are shipped the fastest way possible.

Luxe Key Elements is not responsible for any additional taxes or duties associated with international deliveries. We are not responsible for any delayed delivery of packages due to customs or weather related conditions.

We also do not use customers shipping accounts.

Multiple shipments within one order

It is possible that part of your order will be ready much sooner than other

Items. We will automatically ship your items that are ready. If you wish for us to hold your items and send as 1 shipment, this must be noted at the time your order is placed.

 

SECURE PAYMENT:

We accept Visa, MasterCard and American Express. We do not accept Discover cards, checks or money orders. Full payment is due before any order is processed and produced.

 

OUR LUXE JEWELRY KEY

Our luxe Keys collection is offered in 18k Yellow, Rose, or White Gold as well as Sterling Silver.

The blade of our luxe keys are made with Yellow Gold, Rose or White Gold and Sterling Silver.

All luxe keys ordered in 18k Gold have a key blade made with 18 carat Gold.

All luxe keys ordered in 18k White Gold have a key blade made with 18k White Gold.

All luxe keys ordered in 18k Rose Gold have a key blade made with 18k Rose Gold.

All luxe keys ordered in Sterling Silver have a key blade of made with sterling silver.

 

MONOGRAMING

Monograming is only available on Items that show a monogram in photo.

Our site will prompt you to make your choice of letters.

 

ENGRAVING

Engraving is only available on Items that show engraving in photo.

 

LUXE KEY ELEMENTS PACKAGING

All of our keys come in our gift box.

Gift certificates come in our logo pillow box.

Sorry we do not offer gift wrapping.

 

RETURNS

Because our luxe keys are custom made to order, all sales are final and therefore we do not except returns.

 

INFORMATION OF OUR SITE

We at Luxe Key Elements try to ensure that our website information is as accurate and complete as possible. We cannot ensure that our website is free from human and ,or technical errors. We reserve the right to correct any errors, inaccuracies and or omissions, including after an order has been submitted and we reserve the right to change or update information at any time without notice. If any of our products listed price is lower than it’s actual price we will contact you prior to processing your order and confirm the new price. If you decide not to continue with your order, it will be canceled and a refund will be issued. We do not honor inaccurate or incorrect pricing. We do not negotiate prices of our product.

 

PRODUCT IMAGES

All products are shot, showing as much detail as possible, they may appear larger or smaller than the actual size. Computer monitors have different settings which can change the color and size if items.

All weight provided for precious and non- precious stones are carat weight and can be within .05 carats of stated weight.

 

ORDERING YOUR LUXE KEY

The keys may be ordered on our website. We require that you properly identify your key to insure that it is an exact match. We also must require that your key be sent to us. Simply look on the key. You will see the name of the original manufacture and or a style number. If you have a copy of your key simply check for the name style number of your copy.Our website will prompt you to identify your key.

When ready to order you will find the appropriate window with a drop box and our website will prompt you to indentify your key type. If you cannot see your key manufacture or style number and cannot match your key to our listing you will find blank area to write your key manufacture’s name and style number.

 

SENDING YOUR KEY

Before sending your key, first check to make sure that the key is the correct key for which you want the match. Test your key in the lock to make sure it turns to lock and unlock.

We require that a copy of your order is included with your key. Your key must be sent to our company within 5 business days of your order confirmation and will not go into production until we have received your key and copy of your order.

Please send to :

LUXE KEY ELEMENTS

2618 San Miguel Dr. , Suite 297

Newport Beach, Ca. 92660

 

COMPLETING YOUR ORDER

After your order has been completed and it’s been confirmed, your custom key is then on the way to production. Once your custom key order is finished we then cut your key on an advanced precision laser key cutting machine which makes perfect precision key copies unlike the average machines.

The key head is free from the blade and is protected so as not to damage your jewelry key. We offer this service to insure a perfect copy of your original key blade. Because our Key cutting machine makes only a precise copy we can assume your key will be a perfect match. We are not responsible if for some reason the key will not fit, it can only be that the key was meant for a different lock. Therefore we do not accept returns or exchanges.

 

CHANGING YOUR KEY HEAD / BLADE

We designed our keys so you can keep and collect them.

Our luxe keys have been designed so that the key blade can be changed to a new key blade.

If you already own one or more of our luxe keys and find that you would like to have your key fit a new or different lock or

If you accidently sent the us a different key way by mistake, you may order a new key blade separately on our website under accessories.

We are the sole manufacture of our custom keys and key blades.

Because these keys cannot be easily disassembled and requires special care to ensure your key cannot be damaged easily we require your key to be sent to us.

Our website will prompt you to Identify your key blade.

After your key bade order has been confirmed we require that :

1. Your Luxe key be must sent to our company

2. Send us a copy of the Key that you would like to have a luxe key blade made.

3. Include with your key a copy of your order confirmation.

4. your key must be sent to our company within 5 business days of your order

confirmation and will not go into production until we have received

your key and copy of your order.

 

Please send to :

LUXE KEY ELEMENTS

2618 San Miguel Dr. , Suite 297

Newport Beach, Ca. 92660

 

LUXE KEY ELEMENTS DISCLAIMER

Luxe Key Elements is providing this information for you to avoid any future misunderstandings. We provide a service to our customers by making custom keys that are then cut from an original or copy of your key to insure your custom key is properly cut. It is your responsibility to send your key with secure tracking. Luxe Key Elements is not responsible for any losses or damages that may occur regarding any of your personal possessions and or property. Your personal property is solely your responsibility. The following are examples of incidents for which Luxe Key Elements has no responsibility: Burglary, lost or stolen possessions and is not liable.